I recently built a new PC and wanted to install office 2016 due to the extremely low price for the home use program. It is only $15 if you are a part of a qualifying business partner. All went well until I tried to send some mail using outlook and got a sending email error 0x800ccc13. ( Receiving is fine)
This is where the problems started. Sending’ reported error (0x800CCC13) and others have also reported Error code 0x800CCC0F on various forums
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Are you Having Outlook 2016 Sending Email Error 0x800ccc13?
A quick call to Telstra Bigpond tech support to tell them of my Sending Email Error on Outlook 2016 and to check my settings, which were all correct. Then another call to Microsoft to do some fault-finding proved all too hard for both companies. They liked to blame the other provider, so further investigations were needed.
I must admit Microsoft help call centre was extremely fast in returning my call so big tic k for them and even after spending 45 minutes on the phone they still couldn’t help.
For those that want some more info see this post about Office 2016 and the cheap Home Use Program. To check if you qualify then go to www.microsofthup.com and put your work email address into the checkbox.
I was wracking my brain and checking on-line but there wasn’t a whole lot of info out there so I tried the Windows resource Checker. And Bingo it worked. Fortunately, there is a quick fix for this error of sending emails.
Open up Administrator Command Prompt by going to either
- Start and searching for CMD.exe right-click this and run as administrator or:
- Right-click on the Start button of Windows and choose: Command Prompt (Admin).
Windows Resource Checker – sfc /scannow
The next step is to run sfc /scannow just copy and paste this into the command prompt and press enter.
I first had to reboot as there were some updates pending but once a reboot was complete I was able to re-run the sfc /scannow. This will take some time depending on the size and speed of your hard drive. On a relatively clean install on a 256gb SSD it took around 10 minutes.
Reboot your computer and check your email. You should be able to send an email now. In my case Installing Office 2016 seems to do something strange that breaks Outlook 2016 with only certain Internet Service Providers. Who knows why. I was able to send an email on other providers in Outlook 2016 but all fixed now so hopefully, it helps someone else.
TELSTRA BIGPOND POP3 and SMTP EMAIL SETTINGS
Your name Enter your name as you’d like it to appear in emails you send.
Account type POP3
Incoming server details: Server address, mail.bigpond.com
Encrypted connection SSL
Outgoing server details: Server address, mail.bigpond.com
Port 587 or 465
With SSL Encryption
Enter your full email address (ending in ‘@bigpond.com’ or ‘@bigpond.net.au’) Password
Enter your Telstra email account password which will be case-
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