How To Fix Office Outlook Sending Email Error with Telstra Bigpond

I recently built a new PC  and wanted to install Office due to the extremely low price for the home use program. It is cheap if you are part of a qualifying business partner. All went well until I tried to send some mail using Outlook and got a sending email error 0x800ccc13. ( Receiving is fine) 

This is where the problems started. Sending reported error (0x800CCC13) and others have also reported Error code 0x800CCC0F on various forums

Are you Having Outlook 2016 Sending Email Error 0x800ccc13?

A quick call to Telstra Bigpond tech support to tell them of my Sending Email Error on Outlook 2016 and to check my settings, which were all correct. Then another call to Microsoft to do some fault-finding proved all too hard for both companies. They liked to blame the other provider, so further investigations were needed.

I must admit Microsoft help call centre was extremely fast in returning my call so big tick for them and even after spending 45 minutes on the phone they still couldn’t help.

For those that want some more info see this post about Office 2016 and the cheap Home Use Program. To check if you qualify then go to www.microsofthup.com and put your work email address into the checkbox.

I was wracking my brain and checking on-line but there wasn’t a whole lot of info out there so I tried the Windows resource Checker. And Bingo it worked. Fortunately, there is a quick fix for this error of sending emails.

Open up Administrator Command Prompt by going to either

Be sure to first back up your computer as you never know what may happen.

• Start and search for CMD.exe right-click this and run as administrator or:
• Right-click on the Start button of Windows and choose: Command Prompt (Admin).

Windows Resource Checker – sfc /scannow

The next step is to run sfc /scannow just copy and paste this into the command prompt and press enter.

I first had to reboot as there were some updates pending but once a reboot was complete I was able to re-run the sfc /scannow. This will take some time depending on the size and speed of your hard drive. On a relatively clean install on a 256 GB SSD it took around 10 minutes.

Reboot your computer and check your email. You should be able to send an email now. In my case, Installing Office 2016 seems to do something strange that breaks Outlook 2016 with only certain Internet Service Providers. Who knows why. I was able to send an email to other providers in Outlook 2016 but all fixed now so hopefully, it helps someone else.

TELSTRA BIGPOND POP3 and SMTP EMAIL SETTINGS

Your name Enter your name as you’d like it to appear in emails you send.

Account type POP3

Incoming server details: Server address, mail.bigpond.com

Port 995

Encrypted connection SSL

Outgoing server details: Server address, mail.bigpond.com

Port 587 or 465

Authentication

Yes

Encrypted connection

With SSL Encryption

Username

Enter your full email address (ending in ‘@bigpond.com’ or ‘@bigpond.net.au’) Password

Enter your Telstra email account password which will be case-sensitive.

Mathew S

I am a qualified Industrial Electrician for the past 20 years and I love to share my knowledge on home repair and maintenance jobs.

I love fast toys like Motorcycles, Cars, Jetskis, Boats, and Computers so writing about them is easy. Working on them is fun.
To keeps costs down I do all my own mods, repairs, and servicing. These skills I want to share with everyone. DIY is a skill everyone can learn.